Purple Mountain

Returns You have up to one week to return an item from the date that you receive it. To be eligible for a return, the product that you purchased must be still in its original packaging, and in the same condition as when you purchased it. There will be a restocking fee of 5% for the returned items.

Refunds Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item. If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.

Shipping You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.